Shipping & Return
Our company provide four shipping ways:
DHL: 3-5 working days, door to door, $20/shipment,can be tracked
EMS: 5-7 working days, door to door, $14.8/shipment, can be tracked;
USPS:5-7working days,door to door,$10/shipment, for USA customers only;
HK Post: About 20 working days, door to door, $4/shipment, can be tracked.
After the order sent out, we will inform the tracking # through Email.Customers can use the tracking NO. on tracking site to review where the pack locating.
HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
All the orders need to be signed to receive. If nobody home to sign for the order, the carriers will leave you a notice and you can follow it to get the pack accordingly.
Free Return and Exchange:
In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.
Definite details below:
1. Please send pictures of the Products to us when you decide to make exchange or return.
2. The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.
3. There won't be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the Products. For refund cases the shipping fee will be deducted form your refund. But if it our responsibility, you get full refund. After we confirm your exchange or return request, then you can send the items back with it.
4. In order to ensure the safe transport of the products ,be sure to contact us before sending back, Please ! We have the right to refuse to sign for the package if you send them back without our permission! Otherwise you will be responsible for all the losses arising there from.
5. If customers can follow the above items, please contact with [email protected] to fill in the returning application.
We can cancel the order for you free of charge if you contact us in time after your purchase.
1.For instock orders, please contact us within 8 hours after your payment finished.
2.For custom orders, please contact us within 24hrs after your payment finished.
3.Overdue, you will be charged 15% restock fee.
4.Orders can't be canceled once the parcel is shipped out or we have already begun to custom the items.
All rights to interpret are reserved by www.pistil.com Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: [email protected] We will not provide any exchange, return or repair service on returned items without our permission, and all loss will be afforded by customers.